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Terms & Conditions

Terms and Conditions (“the Terms”)

We, SH Brands LTD, operate the website. SH Brands LTD is a company registered in England and Wales under company number 10232471 with its registered office and main trading address at 29 Woodside IND, Epping CM16 6LJ. Our VAT number is GB246 0952 04.

For the avoidance of doubt, any reference to “us” “we” or “our” in these Terms refers to SH Brands and any reference to “you” or “your” refers to the customer as a purchaser of SH Brands products.

It is a condition of a user accessing and reading the website (“the Website(s)”) that SH Brands disclaims all warranties in respect of the same whether express or implied in relation to the material published on the Website. Your statutory rights as a consumer are not affected.

This page (together with our Privacy & Cookies PolicyReturns Policy and Delivery Policy) tells you information about SH Brands and the legal terms and conditions on which we sell any of the products listed on the Website.

These Terms will apply to any contract between us for the sale of products to yourself. Please read these Terms carefully and make sure that you understand them, before ordering any products from the Website. Before placing an order, you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any products from the Website.

We reserve the right to amend these Terms from time to time. Every time you wish to place an order you should check these Terms to ensure you understand the terms which will apply at that time.

Age of Consent

By placing an order on the Website, you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not of legal age to order certain goods, we reserve the right to cancel your order.

Contract Formation

All orders made by you through the Website are subject to acceptance and availability. We may choose not to accept your order for any reason.

Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice (although we will inform you if any such price change affects your order).

Only when SH Brands accepts the order by sending you a confirmation email that your order has been dispatched will a contract have been created between yourself and SH Brands LTD.


If you are an EU or UK consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations of 2000 to cancel your order within fourteen (14) working days following receipt of the goods or the date on which we began the provision of services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.

Regional returns policies will apply, please see our Returns Policy for more information.

Email Marketing

Information relating to SH Brands email marketing sent to customers can be found in our Privacy & Cookies Policy.

Privacy & COOKIES

Our Privacy & Cookies Policy explains how we collect, use and store your personal information, including who we may share it with; how long we keep it; the circumstances in which we, or others, may contact you (including sending you advertising and marketing messages); and the rights you have in relation to your personal information.


Fraud Prevention takes fraud very seriously and we do everything in our power to prevent fraud from occurring. If false or inaccurate information is provided and fraud is identified, details will be passed on to fraud prevention agencies. has fraud prevention software services that we use in order to prevent fraudulent purchases and practises, these are in place to protect both the customer and SH Brands.


Security uses only the most secure and trusted online payment systems to take your payment. All transactions are encrypted to maximum strength and protected by top-level intelligent fraud protection.

Your credit card is charged in the name of SH Brands LTD. utilises Geotrust Extended Validation SSL advanced 256 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details. is compliant with the Data Protection Act. We will not pass on your details to any third party.

Please see Privacy & Cookies Policy for full information on our service

Discount and Voucher Codes:

We reserve the right to end offers at any time. is able to accept ONE discount or voucher code per order at checkout. Discount & Vouchers cannot be used towards postage costs.

Prices, Description and Availability of Goods

All prices are shown in GBP (Pounds Sterling) and include the appropriate VAT, where applicable.
Please note: Sh! does not participate in the voluntary VAT Retail Export Scheme.

All goods are sold subject to availability.

Both price and availability information is subject to change without notice.

Whist every effort is made to keep our live stock system accurate we cannot be held responsible for any temporary lapse in this service.

Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours and product packaging may vary slightly from those shown on the website

Liability cannot be held responsible for any injury caused by the improper use of items on this website. cannot be held responsible for items that have not been properly maintained & all guarantees will become null & void in such instances. cannot be held responsible for any damage to products or to your property caused by improper use, storage, cleaning of items on this website.

Please Note:

  • Do not get any electrical connections (battery or mains) damp/wet
  • Leather articles can discharge dye onto your body, clothing and sheets until they have become dye-fast
  • Do not store leather products in an airtight container
  • Do not use silicone lubricant with a silicone toy as it may adversely affect the surface of the toy
  • Do not store products in a cold/damp environment
  • Do not store products in direct heat or sunlight
  • Be careful not to get water inside any electrical or battery compartments
  • Handle toys with care: Do not over-tighten caps. Be gentle with buttons, speed dials & cables
  • If your vibrator has a separate battery pack, pick up both parts together
  • Do not use rechargeable batteries unless the product states that you can



Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without our express permission. is not responsible for the content of external web sites linked to and from

International Orders

If you are ordering from outside the UK, you may have to pay customs or import duties on your order. If you are ordering from outside the UK, the country you are ordering from may have laws or restrictions on the "importation" of adult products. We have no control over the laws, customs, import duties or restrictions of the country you are ordering from and cannot be responsible for any difficulties these might cause.

These Terms and Conditions are governed by the laws of England and Wales. reserves the right to amend these terms and conditions from time to time.

These Terms and Conditions do not affect your statutory rights