Shipping policy
UK DELIVERY
We use Royal Mail as our trusted delivery provider who delivers 95%+ of our parcels on time.
Please Note: Working days do not include Saturday, Sunday, or Bank Holidays
- £4 or FREE if you spend £50+ Approx 3-5 working days delivery (not guaranteed)
- £6 Approx 1-2 working days delivery (not guaranteed)
- £8 Guaranteed Next Working Day
You can track your parcel with Royal Mail here (via tracking code in the dispatch email we sent you - check your spam, if you haven't received it!).
If Royal Mail says: 'an update will only be provided when we attempt to deliver your item,' it means it's still in Royal Mail's system and unfortunately until we know where it is, we can't refund or resend.
INTERNATIONAL DELIVERY
- £9 EEC International Recorded - Approx 5-8 working days delivery
- £14 US & World International Recorded - Approx 10-13 working days delivery
- Delivery timescales (above) are from our experience, but each country has a different customs & delivery process, which can effect/delay delivery. We have no control over this.
- We legally must add a customs declaration saying what is in the parcel. We have found creative ways to be as discreet as possible, we promise!
- Tax (UK VAT) is automatically removed from orders made outside of the UK. You will need to pay your country's own VAT when your order arrives in your country. Your country's delivery company will send you this tax bill to pay.
- It's your responsibility to pay this tax. Some countries will not deliver the order until it has been paid. If you fail to pay this, your order may be returned back to us. As we have paid for this delivery, we cannot refund any delivery costs if this happens, but we will refund the order contents ONCE they arrive safely back to us.
- We ship worldwide using Royal Mail. Once the order leaves the UK, it is handled by your country's delivery company.
- Some counties do not allow the UK to send a fully tracked parcel. If your package is lost in your country or stuck in customs - we are sorry but we have no control over this.
GOOD TO KNOW
When the UK left the European Union in 2020 (Brexit), the rules that apply to imports from non-EU countries started to apply to EU goods as well. Likewise, the EU now treats goods from the UK the same way it handles imports from outside the EU. This means that all parcels going into the EU must go through customs. Customs officials will decide if any duties or taxes are due based on the information in the shipping documents. The charges that may apply include:
- Import Duty: A percentage charge based on the value of the goods, which varies depending on the type of product and where it’s from.
- Import VAT: VAT charged at the local rate, applied to the total value of the goods and duties.
- Clearance Fee: An administrative fee to cover the costs of handling, paperwork, and collecting payment.
This is out of our control and we regret we are unable to refund any of these fees if they are applied to your order by Customs in your country.
Need Help or Advice?
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Chat to us on in our chatbox online, in person on the phone (03333 444 005) or @Shwomenstore on socials - we're here to give you all the advice and help you need!)
We Promise:
Speedy Dispatch
- Orders made before 3pm Monday - Friday are dispatched the same day.
- Orders made after 3pm are dispatched the following working day.
- Orders made after 3pm Friday and over the weekend are dispatched on the following Monday
- Orders made on bank holiday weekends are dispatched on the following Tuesday.
Discreet Delivery
- All orders are securely and discreetly packaged in plain packaging
- We use secure boxes & jiffy bags and disguise all contents with extra padding!
- For UK deliveries, there's never ANY indication of the contents of the package
- For UK deliveries, there's no mention of Sh! on your package: Only our address in tiny print on the label.
- For International orders we add customs declaration saying what is in the parcel. We're always as vague and discreet as possible.
Service That's Personal to You
- We are always happy to give help & advice, just chat online, DM Socials @ShWomenstore or call us on 03333 444 005
- Whether by chat, DM's phone, email or post, our guidance will always be caring, honest, well-informed and individual~to~you.
- We'll keep you informed every step of the way by email from your order's receipt & processing, through to its dispatch.
- We'll package your order securely, in plain packaging.
- We'll deal with any issues quickly - we'll answer email/phone enquires within 1 working day, though it is likely to be much sooner.
Live Stock System
- You can be confident our website shows an accurate view of items we have in stock.
- On the rare occasion that an "in stock" item you've ordered is actually sold out, we'll contact you to let you know the situation, and if appropriate, offer a close alternative: Customers ordering Monday to Friday will be contacted the same day. Customers ordering over the weekend will be contacted the following Monday.
We Let You Know When to Expect Your Delivery
- When you order, you'll recieve a series of automated emails to let you know what stage your orders at - PLEASE ADD hello@sh-womenstore.com to your SAFE-SENDERS list, otherwise they may edd up in your spam.
- We'll also email you to let you know your parcel has been dispatched so you can look out for the post. Most parcels won't fit through a letterbox, which is why we'll often upgrade our service to recorded delivery as this ensures your parcel is safely delivered to you. These parcels need to be signed for.
- If you have chosen Next Day UK Delivery, we'll email the GPO reference so you can track your delivery on the Royal Mail website